Terms & Conditions - Properties and Apartments
Please read carefully to make a booking you will need to signify your acceptance either on our web site www.gardenviewapartments.com.au under terms and conditions and signing your acceptance as provided , alternatively you can fax back to us the terms and conditions forwarded to you with your invoice and signing same.
*** Please pay particular attention to "KEY PICKUP AND PROPERTY ACCESS" ***
Our properties offer many more benefits than regular hotel accommodation.
With these benefits come specific terms and conditions for the benefit of all guests.
Payment and Proof of Identification
To complete a booking we require:
- Copy of Credit Card Details (front and back) including Guest Name, card number and expiry date.
Signed authority to debit credit card if paying by this method.
Copy of Credit Card is required as security.
(Email bookings@gardenviewapartments.com.au or mail to 914 Military Road, Mosman, NSW, 2088.) - Photo ID i.e. drivers licence, passport (Email bookings@gardenviewapartments.com.au or mail to 914 Military Road, Mosman, NSW, 2088.)
- Total Booking amount under $5,000.00 - Full Payment required.
- Total Booking amount over $5,000.00 – 75% deposit required and balance due 30 days prior to your arrival for booking outside of peak period. For booking during peak period balance of payment is required 60 days prior to date of arrival.
- For bookings longer than 3 months payment arrangement by negotiation.
- Written confirmation, with guest signature, that you have read and agree to our terms and conditions.
OR
Online confirmation of acceptace of terms and conditions.
CHARGES
- A standard booking fee applies to all bookings: $27.50
- Stays of less than 7 Days incur an additional administration charge of: $50.00
- A departure cleaning fee is applicable to all properties at the cost of the occupant, this fee includes the cleaning of the property, the collection of keys, the collection of linen and returning to the laundry, and general office organisation involved with this process.
- Optional – weekly service and/or linen change at cost of occupant.
- Credit card payment attracts a 3.3% surcharge .
- Optional – Cot and Bed hire.
DAMAGE TO PREMISES
Guests are responsible for any damages to the property or inclutions that they or their invities cause during their occupancy. In additions to damages guests will be responsible for the agents time involved in rectifying any damages at a cost of $70 per hour or part there of. Guest authorise the charging of their Credit Card for any such expences.
BANK DETAILS
Gardenview Apartments & Cottages Trust Account
B.S.B.: 182 222
Account Number: 2828 30116
Swift No: MACQAU2S
IT IS IMPERATIVE WHEN MAKING A BANK TRANSFER THAT YOU USE YOUR BOOKING NAME AS REFERENCE TO IDENTIFY THE PAYEE.
Cancellation and Refund Policy
Peak Period
Greater than 60 days notice
Full refund of deposit, less administration fee of $150.
Less than 60 days notice - We will endeavor to find a replacement booking for the complete dates - whereby all monies will be refunded less $150 administration fee. Where only some of the booking can be covered by another guest - we will refund you that period less an administration charge of $150.
Outside Peak Periods
Greater than 30 days notice
Full refund of deposit, less administration fee of $150.
Less than 30 days notice - We will endeavor to find a replacement booking for the complete dates - whereby all monies will be refunded less $150 administration fee. Where only some of the booking can be covered by another guest -we will refund you that period less an administration charge of $150.
Please note that whilst it is a rare occurrence owners reserve the right to cancel bookings on the same basis. Naturally should this occur we will do everything within our power to find an alternative equal to or better than the accommodation booked. Also, please note that in the event the property you have reserved is unavailable Gardenview Apartments reserve the right to relocate you in to alternate premises of a similar or better standard.
KEY PICKUP AND PROPERTY ACCESS
“No after hours service will be available after 7.00 pm”
Although all care is taken with key arrangements, it is in your best interests to attend the property before close of business to ensure there are no access problems. Should you have any access problems it must be reported to us by 6.00 pm on 0412-276-000.
Key collection arrangement is the responsibility of the guest
KEY COLLECTION ON SUNDAY AND OUTSIDE OF BUSINESS HOURS:
At time of booking guests need to advise the booking agent of their requriment and we will seek to make appropriate arrangements for a smooth entry to the propery.
KEY COLLECTION MON - SAT: 8:00am - 6:30pm:
Kirribilli Wash House
3 Bligh St Kirribilli - View Map
Phone: 02 9955 2819
Note: Easiest access to Bligh St is via Fitzroy St, turning left into Carabella St and then Left into Bligh
With prior arrangement by the guest, MON - FRI: 9:00am - 5:00pm, one of our staff will meet you at the property for a fee of - $60 Northside and $100 South of the Bridge.
Gardenview Apartments reserve the right to refuse entry if sufficient identification as set out above has not been provided.
In case of an emergency call:
- Energy Australia _- Electrical, Gas & Hot Water services – 131 388
- Plumbing - Dr Drip – 1300 37 37 47
- Locksmith – Ajax Locksmith – 9439-1222
- Harbourview Hotel – 9955-0499
- Vibe Hotel – 9955-1111
- Taxi – 13 3300
INSPECTIONS BY AGENT
The owners reserves the right to access the property you have booked upon giving 48 hours notice or made reasonable attempt to do so. This is likely to be a rare occurrence and is most usually done with a view to showing the property to a party looking for a longer term lease.
DEPARTURE DAY
PLEASE LEAVE THE KEYS, SWIPES OR ANY OTHER ACCESS DEVICES RELATED TO THE PROPERTY ON THE KITCHEN BENCH IN THE PROPERTY. IF DEVICES ARE NOT LEFT ALL REPLACEMENT COSTS TO LOCKSMITH PLUS ADMINISTRATION FEES AT $60 PER HOUR WILL BE CHARGED!!
It is the occupants’ responsibility to ensure that garbage is removed from the property and disposed of appropriately. It is also the occupant’s responsibility to clean all cutlery, crockery, pots and pans etc. back to a clean condition as found on arrival. Please ensure the dishwasher is placed on before leaving so that the housekeeper can simply put the dry clean implements away. If this is not carried out we reserve the right to apply additional cleaning costs. All breakages and damage must be paid for.
Occupancy Times
| PERIOD | Property Departure | Property Access |
|---|---|---|
| Peak Dec 1 – Jan 31 | 9am strictly* | 3pm and on |
| Off Peak Feb 1 – Nov 30 | 10am strictly* | 2pm and on |
Should you require an early check-in i.e. prior to 9.00am or late check out up to 5.00pm a fee equating 50% of one day’s tariff is applicable. This is not always possible if we have bookings already in place. We will accommodate your request where possible.
*For the comfort of other arriving guests we have been forced to introduce the following terms if the above guidelines are not strictly adhered to:
- Departure after 10am – 12 noon $200 fee applied
- Departure after 12noon – 3pm $300 fee applied
- Should goods be left in the property after 3.00pm Gardenview staff are authorized to remove all possessions and place outside the property at the risk of the previous occupants who will assume all responsibility for their security.
*Cleaners will be scheduled to clean the apartment before a new guest arrives the next day so it is important that you observe the checkout time of 5pm otherwise an additional fee of $200 will be charged.
TELEPHONE AND INTERNET CONNECTION
Should you require a telephone line connection, please call 1300 726 831 prior to your arrival.
An Apartment phone and wireless broadband rental service is available in your apartment and is provided by The Fat Free Fone Company. To ensure services are available upon arrival please pre-book at http://www.fatfreefones.com/rentals If services are booked on arrival it can take up to 24 hours for connection or if your arrival is on a weekend or Friday night connection may not be available until Monday. So pre-book online to ensure you have connection upon arrival.
By simply providing Credit Card details, your service will be connected for your stay.
SERVICED WEEKLY CLEANING
Weekly service is available as an option and for the amount payable please request a price for this service from the booking consultant. Please note that the tariffs quoted do not include a weekly service clean or linen change.
HAIR DRYER
Please note that properties do not have hair dryers. If you require the use of a hair dryer you will have to bring your own.
NON-SMOKING POLICY
For the comfort and enjoyment of all our guests, all of our properties have a non-smoking policy. Smoking is not permitted inside the property or on common property surrounding the property.
PENALTY: Should we receive reports from Housekeeping of smoking in the property we will charge $200 for deodorising the apartment after departure. No exceptions.
NO PETS
No Pets are permitted in any of the properties without the express written consent of the agent. Failure to observe this will certainly lead to charges for fumigation etc, but also will leave you open to being evicted from the premises with the forfeiture of all monies paid.
OCCUPANTS POSSESSIONS/ TRAVEL INSURANCE
WE STRONGLY RECOMMEND TRAVEL INSURANCE EVEN WHEN ARRIVING FROM AUSTRALIA!!!
In the event (i.e accident or injury) and you are unable to keep your accommodation booking, this prudent investment may cover you if you must forfeit monies.
The owner of the premises and their agents take no responsibility for the security of occupants’ possessions. Guests should make their own arrangements regarding insurance covering their items.
LOCK OUTS
In the event that a guest locks themselves out during office hours, they can borrow a key from our office to gain re-entry – provided we hold a spare set. The guest is responsible to travel to our Mosman office to obtain this key.
If one of our staff is required to bring a key to the apartment during business hours this will incur a fee of $30 per half hour required for delivery. Outside of business hours, or in the event we do not hold a spare key the guest will be responsible to arrange and pay for a locksmith to assist with re-entry.
ADDITIONAL ASSISTANCE BY GARDENVIEW STAFF
Should Gardenview staff be requested by the guest to assist 3 rd parties with taking items to the apartment prior to your occupancy a charge of $30 per 30mins is applicable. Generally it is easier if this can be organized after you have arrived.
ALTERNATE ACCOMMODATION
Whilst it is an uncommon occurrence, from time to time an owner may withdraw their property from rental. Should this occur Gardenview reserves the right to transfer guests to accommodation of a similar standard and location. Should this occur and the guests at the time of booking are unhappy with the alternate properties available all monies paid will be refunded.